RETURN & EXCHANGE POLICY
Ashley Herrera Luxury Activewear gladly accepts eligible returns on full-price merchandise purchased from Ashley-Herrera.com.
Items must be returned in their original, unworn, unwashed, and unaltered condition with all original tags attached and must be free of makeup, deodorant, fragrance, stains, pet hair, or other signs of wear.
Returns must be requested within 14 days of delivery and must include the original receipt or online order number. All returns must be pre-authorized before being sent back. To request a return, please email info@ashley-herrera.com.
REFUNDS
Eligible full-price merchandise returned within 14 days of delivery will be refunded to the original form of payment.
Returns received after 14 days may be eligible for store credit only. No returns or exchanges will be accepted more than 30 days after delivery.
Orders placed using a discount or promotional code are final sale and non-refundable.
Sale, promotional, event-priced, custom, personalized, embroidered, and otherwise discounted merchandise is final sale and is not eligible for return, refund, or exchange unless the item arrives defective or incorrect.
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the merchandise was received damaged, defective, or incorrect.
Ashley Herrera Luxury Activewear reserves the right to refuse any return that does not meet the requirements outlined above.
EXCHANGES
Eligible full-price merchandise may be exchanged for another size or style, subject to availability, when requested within 14 days of delivery.
Items purchased using a discount or promotional code, as well as sale, event-priced, custom, personalized, or embroidered merchandise, are not eligible for exchange.
PAYPAL ORDERS
Refunds cannot be processed through PayPal more than 60 days after the original transaction. When a return is otherwise eligible but falls outside PayPal's refund processing window, store credit will be issued.
ITEMS PURCHASED FROM OTHER RETAILERS
Returns and exchanges are accepted only for purchases made directly through Ashley-Herrera.com.
If you purchased Ashley Herrera merchandise from a country club, golf or tennis shop, boutique, event, or another authorized retailer, please contact the original retailer directly regarding its return and exchange policy.
DAMAGED OR DEFECTIVE ITEMS
Ashley Herrera Luxury Activewear stands behind the quality of our merchandise.
If you receive an item that is damaged, defective, or incorrect, please contact info@ashley-herrera.com within 14 days of delivery with your order number and photos showing the issue.
Once reviewed and approved, Ashley Herrera will replace the item when inventory is available or provide an appropriate resolution.
Damage resulting from normal wear, improper care, misuse, alterations, or failure to follow garment care instructions is not considered a manufacturing defect.
FINAL SALE ITEMS
The following purchases are final sale:
• Orders purchased using a discount or promotional code
• Sale or marked-down merchandise
• Event-priced merchandise
• Custom or personalized merchandise
• Embroidered or logoed merchandise
• Items specifically marked “Final Sale”
Final-sale merchandise is not eligible for return, refund, exchange, or store credit unless it was received damaged, defective, or incorrect.